Key skills
LeadershipProject ManagementChange Management
About this role
Role Overview
- Support and contribute to cross-functional operational initiatives by independently managing assigned workstreams, timelines, and deliverables.
- Exercise judgment in prioritizing tasks, identifying risks, and escalating issues to ensure initiatives remain on track and aligned with organizational objectives.
- Partner with internal stakeholders across operations, clinical leadership, IT, strategy, and project management to support initiative planning and execution.
- Communicate proactively with stakeholders by providing updates, synthesizing feedback, and supporting alignment across markets and operational programs.
- Assist in the development, analysis, tracking, and reporting of key performance indicators (KPIs) to evaluate operational effectiveness and program impact.
- Support change management activities, including assisting with training strategies, process documentation, adoption support, and end-user enablement.
- Provide consultative and hands-on operational support to markets as needed, including occasional on-site support to facilitate implementation and adoption.
- Support enterprise-wide operational programs such as the Patient Outreach Program, Standard Operating Procedures (SOPs), Net Promoter Score (NPS) / Patient Satisfaction Program, and other initiatives as assigned.
Requirements
- Bachelor’s degree required.
- Experience supporting operations in a multi-site patient care, healthcare services, or similarly complex environment preferred.
- Experience in Orthotics and/or Prosthetics (O&P) strongly preferred.
Benefits
- Medical, Dental, and Vision Benefits
- 401(k) Retirement Plan with employer matching contribution
- 9 paid holidays
- 13 vacation days, birthday and two (2) volunteer days
- 8 sick days within your first year of employment
- Paid Parental Bonding