Implementation Manager

Role Overview

• Completing successful implementation for multiple clients/accounts as assigned
• Maintaining exceptional customer satisfaction ratings while completing timely and accurate data migration, system configuration and initial training
• Ensuring customers are established before transitioning to the Customer Support team for the remainder of their life cycle
• Managing internal tools that support implementation with documentation, training and metrics
• Troubleshooting and support/escalate issues in the implementation process in order to find a timely and correct solution
• Sharing best practices, tips and participate in coaching to help us become a best-in-class implementation department
• Maintaining up-to-date information in CRM about implementation status, deliverables and timeline
• Supporting additional customer training and creating/updating documentation as needed
• Providing backup support for our customer support desk during our high volume periods.

Requirements

• 2+ years of experience and proven success in customer implementations within an Edtech company or school/district
• Bachelor’s degree (or higher) from an accredited college or university preferred
• Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time
• Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk)
• Some familiarity with SFTP and API for the purpose of collecting data.
• Excellent communication skills (written, verbal, presentation and interpersonal)
• Strong work ethic and ability to work effectively both independently and in a collaborative team environment.

Benefits

• Employer-paid health insurance (including dependent coverage)
• An employer-matched 401K retirement savings program from day 1
• Paid Parental Leave
• Stock options
• Health + wellness reimbursements
• PTO that increases each year
• 15 paid holidays, including your birthday!