Senior Manager – Epic Training Environment, Content Strategy

Role Overview

• Oversee training environment strategy, structure, and governance across implementations and optimization efforts
• Manage intake, prioritization, and execution of training environment build and rebuild requests (MST build/rebuild)
• Serve as the primary liaison between business units, Clinical Informatics, and IT for training environment needs
• Establish and maintain standards for training documentation, job aids, and learning materials
• Develop and manage a centralized intake and prioritization process for education materials
• Ensure all training content aligns with system workflows, deployment timelines, and operational needs
• Monitor environment readiness, identify risks, and drive mitigation strategies
• Lead continuous improvement efforts related to training environments and content processes
• Provide oversight and quality assurance for documentation across teams

Requirements

• Bachelor’s degree or equivalent experience
• 7+ years of experience in clinical informatics, healthcare IT, or enterprise training
• Epic certification required
• Hands-on experience with MST build and MST rebuild processes
• Demonstrated experience developing training materials and documentation at scale
• Strong project management, prioritization, and stakeholder management skills
• High attention to detail and commitment to quality.

Benefits

• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility