Obtains insurance information from patients and counsels alternative ways for financial assistance
Registers all new patients and assists with form completion
Reviews schedule for new patients and makes updates when necessary
Calls patients with appointment time reminders; obtains insurance information and referral forms
Explains billing process to patients and other staff; answers incoming inquiries from patients and third-party payers
Assists patients with insurance questions regarding the billing process
Assists staff with sending out reminder cards and other scheduling duties

High school diploma or equivalent high school certification or combination of education and/or experience
Basic Life Support certification must be obtained within one month of hire date
Related Customer Service experience (3 years)
Proficiency in Billing Systems and Third-Party Claims and/or Medical Office Setting
Skills: Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Medical Billing and Coding, Insurance Claims, Office Organization, Scheduling, Team Collaboration
Driver's license is not required for this position

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan with employee and university contributions
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for continued childcare needs
Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years

Patient Services Representative II – Otolaryngology

Key skills