Operations Specialist – Rehab, Russian Speaking Preferred

Role Overview

• Responsible for clerical, administrative, customer service, and coordination activities to support Care Management and Member Services
• Support the provision of care plans, including ordering services for members
• Service intake from members, assist Nurse Care Managers with member interactions
• Order services and supplies, ensuring timely delivery
• Provide back-up support to Member Services Representatives
• Ensure all applicable HIPAA and State requirements/regulations are adhered to at all times

Requirements

• High School or GED required
• Bilingual (fluent in Spanish, Russian, or Chinese) required
• Familiarity with the healthcare environment (Medicaid/Medicare) preferred
• Previous Medical billing/terminology experience preferred
• Prior field experience working with therapists/other licensed medical professionals preferred

Benefits

• Comprehensive total rewards package
• Health insurance
• Bonuses tied to company and individual performance