Key skills
CloudITSMMicroservicesServiceNowLeadership
About this role
Role Overview
- Define end-to-end architecture for ServiceNow platform ensuring scalability, performance, and maintainability
- Translate business requirements into technical architecture and solution blueprints
- Ensure adherence to enterprise architecture standards and best practices
- Provide architectural guidance to development, support, and integration teams
- Lead design reviews and architecture governance forums
- Establish and enforce governance frameworks, design standards, and security controls
- Monitor platform health, performance metrics, and scalability
- Partner with business stakeholders, product owners, and leadership teams
- Stay updated with ServiceNow releases and emerging technologies
Requirements
- 12+ years of overall IT experience
- 5+ years in ServiceNow architecture/design roles
- Experience working in enterprise-scale, multi-instance environments
- Strong expertise in ServiceNow platform architecture (ITSM, ITOM, CSM, etc.)
- Hands-on knowledge of ServiceNow data model, workflows, and scripting
- Knowledge of cloud architecture, microservices, and DevOps practices
- ServiceNow Certified System Administrator (CSA)
- ITIL Foundation Certification
- ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow Certified Application Architect (CAA) or Technical Architect (CTA) preferred
Tech Stack
- Cloud
- ITSM
- Microservices
- ServiceNow
Benefits
- Health insurance
- 401(k)
- Flexible work arrangements
- Professional development
- Paid time off