Key skills
ServiceNowCommunication
About this role
Role Overview
- Provide first-level technical support for the ServiceNow platform
- Monitor ServiceNow queues and handle incoming incidents and service requests
- Perform initial troubleshooting and escalate unresolved incidents
- Process standard service requests within SLA timelines
- Monitor system alerts and maintain communication with users
- Create and update knowledge articles for recurring issues
Requirements
- 2 to 4 years of experience in technical support for ServiceNow
- Good understanding of ServiceNow platform
- Expertise in Incident Management, Service Request Management, and Knowledge Management modules
- Good understanding of ITIL concepts
- Strong troubleshooting skills in user access issues, portal navigation, and standard ServiceNow workflows
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialists (CIS) preferred
- ITIL Foundation Certification preferred
- Strong attention to detail and ability to follow documented processes.
Tech Stack
- ServiceNow
Benefits
- Equal employment opportunity (EEO) for all persons
- Reasonable accommodations for individuals with disabilities