Key skills
ITSMJavaScriptServiceNowSOAP
About this role
Role Overview
- Handle complex incidents escalated from Tier 2 engineers and Tier 1 teams
- Perform deep technical troubleshooting involving scripts, workflows, integrations, and data issues
- Identify root causes and implement permanent fixes
- Lead Root Cause Analysis (RCA) activities and prepare technical RCA documentation
- Design and implement medium-complexity enhancements on the ServiceNow platform
- Develop and modify: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer workflows, Service Catalog items
- Develop integrations using REST/SOAP APIs
- Optimize scripts and workflows to improve system performance
- Support release planning and deployment activities
- Provide technical guidance to Tier 2 engineers and Tier 1 teams
- Maintain technical design documentation
Requirements
- 8+ years of experience in ServiceNow development
- Strong hands-on development experience on ServiceNow platform
- Deep expertise in JavaScript (ServiceNow scripting)
- Experience with integrations: REST APIs, SOAP APIs, MID Server configuration
- Understanding of ServiceNow data model and architecture
- Familiarity with logging and debugging tools
- ServiceNow Certified System Administrator (CSA)
- Required
- ServiceNow Certified Application Developer (CAD)
- Preferred
- ITIL Foundation Certification
- Preferred
- Experience in enterprise-scale production environments
- Experience in one or more modules such as: ITSM, ITOM, HRSD, CSM
Tech Stack
- ITSM
- JavaScript
- ServiceNow
- SOAP
Benefits
- Equal employment opportunity (EEO)
- Reasonable accommodations for qualified individuals with disabilities
- Fair chance employer