About this role

Work a closing shift ending at 7:00 PM or 8:00 PM (based on time zone); some weekend shifts will also be required
Actively lead and train members of the Customer Service Team to achieve maximum results
Accurately perform administrative duties in a timely manner
Document and evaluate department progress to discover new ways to improve or innovate
Monitor calls and verify accuracy
Provide team members with constructive feedback
Performance evaluations, employee praise and discipline
Address escalated complaints and resolve problems

Minimum of six months internal tenure preferred
Excellent communication skills, both written and verbal
Strong proficiency with Microsoft Office products, specifically Word, Excel and PowerPoint
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.
Strong interpersonal skills with the proven ability to interact confidently and professionally with customers and co-workers alike.
Disciplinary record free of existing infraction(s) preferred
Bilingual
Spanish speaking required

Competitive Compensation
Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
Company Matched 401k
Paid Time Off + Paid Holidays + Paid Volunteer Hours
Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job required equipment and services

Bilingual Team Lead, Customer Service

Key skills