Fulfillment Resolution Analyst

Role Overview

• Responsible for correction of plan level and member enrollment audits/issues
• Complete corrections in response to mismatches identified
• Research and resolve root cause issues from Fulfillment/Quality Assurance Generalist
• Work with carriers on retroactive, exception, or standard requests related to member-level eligibility
• Make corrections into BenAdmin system to ensure accuracy
• Maintain documentation per workflows, procedures, and protocols
• Provide feedback and guidance to business stakeholders based on audit/issue discoveries
• Serve as the single point of contact for resolution lifecycle

Requirements

• Current life and health insurance license, preferred
• Minimum 2 years' cumulative experience
• Knowledge of D365 and Excel
• Ability to thrive in fast-paced environment
• Strong team player and ability to collaborate across groups
• Ability to handle high workload volume and meet demanding deadlines
• High level of accuracy and attention to detail required

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Overtime pay for non-exempt employees
• Robust learning and development programs
• Reimbursement of job-related expenses
• Employee perks and discounts