Senior Investor Suspense Analyst

Role Overview

• Own and manage a pipeline of complex investor suspense files, including escalations, non-routine conditions, and time-sensitive post-closing issues
• Research root causes, review documentation, and determine the most effective path to resolution for challenging file-level issues
• Recalculate income, interpret automated underwriting findings, and assess mortgage documentation to resolve issues preventing investor purchase
• Validate investor conditions by identifying missing documentation, confirming whether conditions have already been satisfied, and escalating or challenging issues when appropriate
• Partner closely with leadership, loan delivery, credit policy, and cross-functional mortgage operations teams to resolve documentation, data, and process gaps
• Navigate internal tools, loan files, and investor or aggregator systems to research issues, document findings, and keep high-priority files moving toward sale
• Exercise sound independent judgment while balancing speed, quality, risk awareness, and customer impact
• Identify trends, recommend process improvements, and help create greater consistency in how investor suspense files are worked across the team
• Serve as a thought partner on complex mortgage scenarios while helping strengthen team knowledge, workflow discipline, and overall operational effectiveness

Requirements

• 5+ years of relevant mortgage operations experience
• Strong knowledge of underwriting concepts, income calculation, automated underwriting findings, mortgage documentation review, and post-closing file analysis
• Experience diagnosing and resolving complex mortgage issues through independent research, sound judgment, and thoughtful decision-making
• Ability to assess investor conditions, determine whether requirements have been satisfied, and identify the best path to resolution
• Strong problem-solving skills, file judgment, and comfort operating in ambiguous, high-pressure situations
• Clear, professional written and verbal communication skills, with the ability to navigate sensitive situations and partner effectively across teams
• Strong attention to detail, risk awareness, and ownership in a high-volume, deadline-driven environment
• Comfort working across multiple systems, tools, and workflows, including Outlook, Word, Excel, Google Workspace equivalents, and mortgage-specific platforms

Benefits

• competitive base salary
• equity awards based on factors such as experience, performance, and location