Researches and resolves high complexity collection account balances according to DaVita policies and procedures
Provides ongoing training and guidance for Revenue Specialist teammates
Performs data trending analysis, quality assurance reviews and review of key metrics
Review weekly and monthly key metrics to identify trends or areas of focus
Work with Management to develop, document, and implement action plans to address issues
Identify payer trends and or root cause of billing or claim exceptions; take appropriate steps to resolve and/or escalate issues
Act as resource for teammate’s questions and assist with issues of focus and problematic payer issues
Train new teammates and identify training opportunities to improve individual and team performance

High School diploma or equivalent required
Two to four years’ experience in healthcare reimbursement and revenue cycle management preferred
Intermediate proficiency in MS Excel, Word and PowerPoint

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Revenue Lead

Key skills