Customer Success Assistant

Role Overview

• Handling inbound and outbound comms.
• Onboarding new children (and grown-ups) in to our Game Dev clubs.
• Helping children get on to the platform, with common pre-session tech issues.
• Assisting in the running of the online platform, including replying to messages from children.
• Running live online clubs when needed.

Requirements

• Super friendly
• Reliable and professional.
• Infectious enthusiasm.
• Great communication skills.
• Passionate about technology.
• Loves working with children and helping them learn new skills.
• Strong IT literacy.
• Confident around children.
• Previous Customer Service experience (nice to have).
• Experience with CRM software (nice to have).

Benefits

• Casual dress.
• Remote working.
• Involvement with a successful and fast-growing start-up.
• Joining a friendly, like-minded team within a relaxed company culture.