About this role

Supervise and coach a team composed of analysts and processing staff
Design, document, and optimize operational workflows for application processing, ensuring clarity, compliance, and efficiency
Oversee daily processing tasks to ensure timely review of applications and adherence to quality and contractual standards
Lead the team’s analysis function: track key performance indicators, generate insights, and support reporting needs for internal and external stakeholders
Collaborate with Engineering, Account Management, and other cross-functional teams to resolve complex application or data issues
Provide performance feedback, monitor team productivity, and support professional development of staff
Coordinate with the Operations Manager on resource planning, performance trends, and improvement initiatives
Create training materials and SOPs to support consistent and scalable operations
Champion process improvement through automation, analytics, and thoughtful workflow redesign
Oversee Client Reporting Present Data Analysis to Client

5-8 years’ experience
Bachelor's degree preferred
Data Analytics, Environmental Science, Energy, or a related field, or equivalent work experience
Meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on-demand training courses to advance further in your career

Operations Supervisor

Key skills