Director, Intermediaries Services and Strategy

Role Overview

• Lead strategic project delivery and drive transformational initiatives that enhance Channel performance and business outcomes, including our Thrive strategic goals
• Represent Intermediaries across RBC Brewin Dolphin governance forums, committees and external stakeholder meetings, ensuring consistent messaging and alignment
• Champion change initiatives and lead cross-functional engagement with working groups and implementation readiness boards to ensure seamless delivery
• Build and maintain strategic partnerships with HR, Finance, Marketing, Risk, Compliance and Business Management to develop integrated business solutions
• Provide accurate, timely and actionable management information to support ManCo decision-making and reporting obligations
• Monitor performance against business SLAs across client-facing and second line of defence functions, driving continuous improvement and corrective actions
• Prepare strategic papers, board submissions and presentations for ManCo and governance committees, translating complex information for senior decision-making
• Deputise for the Head of Planning & Execution during absences, providing principal contact and support to direct reports and Channel stakeholders
• Build, recruit and lead a growing team, ensuring strong performance management, development of direct reports and establishing a clear career framework

Requirements

• Extensive experience in team leadership and people management within a fast-paced, transformational environment
• Previous experience and significant knowledge of Wealth Management
• Demonstrable experience in managing / delivering projects from inception to completion
• Robust knowledge of change management and the ability to lead stakeholders through organisational transformation
• Strong relationship-building skills with the ability to influence and communicate effectively across all organisational levels
• Meticulous attention to detail with excellent written and spoken English
• Broad understanding of compliance, AML/KYC and governance requirements in a financial services context
• Experience within an Intermediaries function and / or familiarity with IFA businesses (Nice-to-have)
• Project management certification or similar professional qualification (Nice-to-have)

Benefits

• A comprehensive Total Rewards Programme including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive and high-performing team
• A world-class training programme in financial services