Key skills
SaaSSales
About this role
Role Overview
- Ensure client’s satisfaction by providing technical and functional support
- Receive incoming customers' calls and emails
- Respond to customer requests and follow the existing procedure to solve problems
- Support and educate the customer in the use of our Questel SaaS products
- Communicate customers' requests for improvement of our SaaS products
- Ensure a proper follow-up with the clients
- Ensure good co-operation with Sales, Admin and Technical Teams
- Meet with customers to understand their needs and provide support solutions
- Follow internal trainings for new and existing patent software functionality
Requirements
- Master or licence degree or comparable work experience
- Proficient in Microsoft Office Suite
- Minimum of two years’ experience in SaaS customer support (B to B)
- Experience in the use of Equinox tools
- Basic knowledge of Patents filing procedures or Intellectual Property
- Fluency in French and English / proficiency at written French and English
- A third European language (Italian, Spanish, German) are a plus.
Benefits
- Health insurance
- Paid time off
- Professional development