Key skills
CRMLeadershipProject ManagementCommunicationPresentation SkillsAccount Management
About this role
Role Overview
- Serve as the primary day-to-day contact for assigned Google stakeholders across CRM and Onsite programs.
- Build strong working relationships and become a trusted operational partner.
- Manage stakeholder communications, expectations, priorities, and project updates.
- Coordinate delivery across CRM and Onsite teams, ensuring priorities, timelines, and dependencies are clearly understood.
- Maintain visibility across active projects, campaigns, launches, and operational workstreams.
- Monitor delivery progress and proactively identify risks, blockers, and resource challenges.
- Prepare status updates, governance materials, and performance reports for client and leadership stakeholders.
- Support quarterly planning cycles and ongoing workload forecasting activities.
Requirements
- 5+ years of experience in account management, project management, program management, marketing operations, or digital delivery environments.
- Experience supporting complex marketing, digital, ecommerce, or customer experience programs.
- Strong understanding of CRM, digital production, campaign delivery, or website operations.
- Experience managing multiple stakeholders and concurrent workstreams in fast-paced environments.
- Excellent project management, planning, and organisational skills.
- Strong reporting, communication, and presentation skills.
- Experience using project management and workflow tools.
- Ability to manage competing priorities while maintaining strong attention to detail.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development