Assist the Shop Manager and Assistant Manager with the day to day running of the shop
Step up and guide shop operations in the absence of the Shop and Assistant Manager
Opening and closing the shop
Managing and guiding the shop team
Cash management procedures
Provide an outstanding customer experience for customers
Accept bets as per procedure, accurately taking and processing customer bets through multiple channels
Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey
Ability to work under pressure while constantly looking for ways to improve yourself and the shop
Keeping and maintaining shop presentation standards to a high quality
Ensure that all procedures (safety, compliance and shop operations) are always followed
Adhere to Social Responsibility duties
Introducing customers to in shop and online offerings/products

Customer service focused
Operate with trust and integrity
Flexibility as business operates 7 days a week
Be adaptable to shop environment
Great attention to detail and strong numeracy skills
An enthusiastic people person who can work on own initiative and as part of a team
A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
Ambitious and driven to progress within the company
Excellent communication skills
Problem solve and think creatively
Be organised, reliable and dependable
A proven good cash handling approach

Customer Service Assistant

Key skills