Junior IT Specialist

Role Overview

• Provide comprehensive technical support to employees across all company locations via helpdesk, email, and chat channels.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues across all Mac & Windows-based computers, mobile devices, and active technology products/applications.
• Actively diagnose and resolve network connectivity issues and complex VPN problems for both Windows and macOS users.
• Create, manage, and maintain user access, enterprise accounts, passwords, data integrity, and strict security profiles utilizing Okta, Azure AD, and the Google Workspace Admin Console.
• Conduct routine audits of company applications to verify that internal access controls are correctly implemented and functioning.
• Own the end-to-end access provisioning process, ensuring that all necessary accesses and accounts are fully operational prior to a new employee's target onboarding date.
• Facilitate onboarding tech-calls with new employees to ensure proper access configuration and adherence to company security guidelines.
• Execute swift, timely account deactivations for offboarding users, ensuring corporate data is securely suspended and leaving employees are removed from all systems immediately.
• Install, configure, and maintain computer systems, corporate software, and applications within the company ecosystem.
• Coordinate directly with third-party vendors to repair or replace failing hardware components.
• Enforce and support corporate endpoint security standards (including 2FA, antivirus, firewall policies, etc.).
• Take direct ownership of designated IT project-related tasks and operational updates.
• Identify, evaluate, and suggest infrastructure solutions to enhance the existing setup and drive organization-wide efficiency.
• Deliver strategic IT suggestions and technical improvements to existing tools that benefit the entire workforce.

Requirements

• 2–3 years of professional experience in Information Technology.
• Strict, non-negotiable technical proficiency in both macOS and Windows OS.
• Required hands-on experience with Azure AD, Okta, and general Identity & Access Management frameworks.
• Required experience with Google Workspace Admin level operations and Cloud Application Management.
• Strong experience handling IT Support and Helpdesk Systems.
• Direct, hands-on experience executing user lifecycle events, specifically onboarding, offboarding, and access provisioning.
• Solid understanding of networking fundamentals (connectivity, routing, printing) and concrete experience troubleshooting VPN issues across both Windows and macOS platforms.
• Familiar with Zoom, Slack, MS Office, and other commonly used enterprise tools.
• Strong analytical skills, excellent communication skills, and a proactive desire to stay up to date on the latest technology.
• Ability to work in a fast-paced environment, prioritize appropriately, and handle multiple tasks simultaneously.

Tech Stack

• Azure
• Cloud
• MacOS
• Swift

Benefits

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.