Systems Onboarding – Tech Support Coordinator

Role Overview

• Onboarding & User Administration: Set up laptops, equipment, user accounts, software access, and permissions for employees, franchisees, and franchisee hires.
• Administer Google Workspace, CRM, LMS, shared drives, email groups, calendars, and other business applications.
• Support onboarding and offboarding processes to ensure access, equipment, and accounts are prepared, updated, or removed on time.
• Maintain accurate access records, setup guides, checklists, and system documentation.
• Technical Support: Provide first-level technical support to employees and franchisees across hardware, software, login, connectivity, and application issues.
• Assist users with Google Workspace, CRM, business systems, and general technology questions.
• Help franchisees with basic CRM customizations and system-related support requests.
• Escalate complex issues to senior IT staff, vendors, developers, or software providers when needed.
• WordPress & Website Support: Administer company WordPress websites, including user access, plugins, basic updates, and routine maintenance.
• Coordinate website updates, enhancements, troubleshooting, and maintenance requests with third-party web vendors.
• Assist with basic website hosting, DNS, SSL, Cloudflare, and related configuration needs.
• Help keep company websites secure, functional, accurate, and up to date.
• Equipment, Systems & Vendor Coordination: Maintain inventory of company hardware, accessories, software licenses, and system access.
• Coordinate equipment purchases, repairs, replacements, warranty claims, and deployments.
• Assist with software updates, system configuration, new tool implementation, and workflow improvements.
• Work with external vendors and technology providers to resolve issues and support system reliability.

Requirements

• 1–2 years of experience in IT support, business systems administration, customer support, or a similar role.
• Minimum 1 year of experience administering or maintaining WordPress websites.
• Experience working with Google Workspace.
• Experience managing user accounts and permissions across cloud-based business applications.
• Basic understanding of Windows and macOS environments.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable learning new software and business systems.
• Shares our core values: result driven, raise the bar, we care, we own it, transparent communication, and do the right thing, not the easy one.

Tech Stack

• Cloud
• DNS
• MacOS
• WordPress

Benefits

• 36-hour work week for a healthier work/life balance
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance