About this role

Serves as the main point of contact for all non-clinical questions or concerns between clients, caregivers, and office staff
Builds and manages relationships with assigned households to drive client satisfaction and retention
Sets realistic expectations with families regarding service capabilities
Coordinates with the Medicaid Support Liaison team to help prospective clients navigate the approval process
Creates and maintains accurate weekly and monthly staffing schedules that reflect client preferences
Completes all in-home competency checks for personal care clients and ensures required visits are completed
Monitors utilization of authorized hours across assigned households

2+ years of experience in a customer service role
Strong organizational, problem-solving, decision-making, and creative-thinking skills
Ability to adapt quickly, shift priorities, and work both independently and as part of a team
High level of professionalism, integrity, accountability, and follow-through; a motivated self-starter
1+ years of experience in a management or leadership role (preferred)

Client Service Manager

Key skills