Clinical Team Member

Role Overview

• Preparing exam rooms and ensuring clinical areas are clean, stocked, and ready for patient care.
• Rooming patients, obtaining medical histories, recording vital signs, and documenting clinical information.
• Assisting providers with patient examinations, treatments, and in-office procedures.
• Educating patients on orthopedic care, including cast care, brace use, and post-treatment instructions.
• Coordinating patient care by scheduling follow-up appointments, imaging, therapy, and surgical procedures.
• Entering provider orders for diagnostic testing, therapy, and other patient care needs.
• Supporting surgery coordination, including pre-operative testing and equipment arrangements.
• Responding to patient phone calls, addressing questions, and appropriately triaging concerns.
• Collaborating with providers and the clinical team to keep patient flow efficient while delivering outstanding customer service.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant program, Medical Assistant certification (CMA, RMA, CCMA, or equivalent), or relevant clinical experience.
• Experience in a medical office, outpatient clinic, or orthopedic practice.
• Familiarity with electronic medical records (EMR).
• Strong communication, customer service, and interpersonal skills.
• Excellent organizational skills with the ability to multitask in a fast-paced clinical environment.
• Basic computer proficiency and attention to detail.