Lead UX Designer

Role Overview

• Lead heuristic evaluations of the current CEM platform, documenting usability, accessibility, workflow, and consistency issues across core functional domains, and synthesizing findings into actionable design priorities
• Translate qualitative and quantitative research findings into workflow models, interaction patterns, and validated design directions
• Help establish, govern, and evolve the CEM design system including branded component variants, interaction patterns, accessibility standards consistently across all design output
• Collaborate with the UX Manager and Engineering to contribute new components, patterns, and documentation to the design system as new workflows surface design needs not yet covered by existing standards
• Maintain design file hygiene and Figma library alignment ensuring design work is structured to support clean handoff to Engineering and reduce implementation ambiguity
• Own end-to-end UX design for high-complexity CEM workflows from initial concept through validated prototype to production-ready specification.
• Produce interaction models, annotated wireframes, high-fidelity prototypes, and design specifications sufficient for engineering implementation without loss of design intent
• Lead iterative design reviews with Product, Engineering, and senior stakeholders communicating design rationale clearly and incorporating feedback without compromising user experience quality
• Operate within a Lean UX model paired closely with engineering through dual-track collaboration: running design discovery ahead of delivery sprints to provide just-in-time designs that are validated before engineering commitment
• Define and maintain a clear MVP design scope in partnership with Product Management establishing success metrics that enable a ship-and-measure approach for well-understood, lower-risk features
• Contribute to post-delivery UX evaluation using application analytics to assess adoption, identify friction points, and inform the next design iteration
• Leverage AI prototyping tools to accelerate design exploration, concept validation, and the generation of design artifacts across the product development lifecycle
• Partner with the UX Manager to establish design delivery processes, file organization standards, handoff conventions, and quality gates that support consistent, high-quality output as the team scales
• Contribute to the CEM design repository maintaining organized Figma libraries, component documentation, and reusable pattern documentation that reduces redundant design work across the team

Requirements

• 8+ years of UX design experience, with progressive responsibility leading complex workflow design across enterprise SaaS applications
• Demonstrated experience owning or making major contributions to a design system in a production SaaS environment.
• Proven ability to produce high-fidelity interaction designs and prototypes for dense, data-intensive enterprise applications with a portfolio demonstrating mastery of information hierarchy, workflow efficiency, and accessibility in dense, data-intensive enterprise UI contexts
• Experience in a Lean UX or dual-track agile delivery model, validating with users iteratively, and delivering just-in-time specifications
• Strong cross-functional collaboration skills with Product Management and Engineering, including contributing to discovery, shaping requirements, and communicating design rationale to non-design audiences
• Bachelor's degree in Interaction Design, Human-Computer Interaction, Graphic Design, Information Science, or a related field required; equivalent professional experience considered