Key skills
CommunicationDecision MakingCritical Thinking
About this role
Role Overview
- process monthly transactions accurately and in accordance with departmental policies
- monitor and complete duties within the deadlines to meet control and audit responsibilities
- analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities
- resolve non-compliant issues through written and verbal communication with both internal and external parties
- review and process loan payments, escrows and reserve account disbursements
- assist in the preparation of periodic reporting including investor, internal and regulatory reports
- perform covenant compliance testing
- support the onboarding of new loans and the transition of paid-off or transferred loans
- support tax and insurance administration
- perform collection activities on delinquent accounts
- serve as a subject matter resource and may provide specialty product training
Requirements
- < 1 year of professional experience
- Analytical Thinking
- Capital Management
- Compliance Requirements
- Documentations
- Due Diligence
- Loan Documentation
- Regulatory Compliance
- Risk Mitigation Strategies
- Consulting
- Customer Interaction
- Decision Making and Critical Thinking
- Effective Communications
- Financial Analysis
- Managing Multiple Priorities
- Negotiating
- Operational Functions
- Products and Services
- Relationship Management
- Bachelor's degree
- Must maintain accurate and up-to-date loan servicing records in the servicing system.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service