Patient Service Representative, Behavioral Health

Role Overview

• Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures
• Ensure appropriate action was taken in a timely manner
• Answer the telephone promptly and dealing with callers needs imperiously
• Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual
• Schedules future appointments, tests, and completes referrals as ordered by the physician
• Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers
• Prepares charts for new patients assuring all required forms are placed appropriately in the chart
• Converts from temporary to permanent record before close of the day
• Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment
• Prints minimal medical records information needed from electronic record if chart is not available
• Reconciles encounters daily according to policy and guidelines
• Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services
• Performs various clerical duties including faxing, photocopying, filing and mailings
• Obtains, verifies and updates patient information; maintains confidentiality according to policies
• Accurately completes any/all necessary forms for the patients
• Respects patient’s rights by knocking on the door, calling patient by name and identifying self before entering the patient’s room
• Establishes and maintains a positive working relationship with physicians and nursing staff
• Protects the privacy and confidentiality of patients and employees
• Communicates any problems, equipment concerns or issues promptly to the Nurse Manager

Requirements

• High School Graduate or GED required
• Associate Degree preferred
• Previous PSR experience preferred
• Previous office experience preferred
• Ability to communicate in English, both orally and in writing
• Must have excellent interpersonal and customer service skills
• Must have accurate computer data entry skills
• Must have the ability to organize and perform multiple tasks in a timely manner
• Knowledge of medical office and terminology preferred
• Basic proficiency in computer use required
• Previous experience with Standard Office Technology in a Windows based environment preferred
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred

Benefits

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan