Key skills
Communication
About this role
Role Overview
- Support our claims customer demand through a call-center environment
- Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines
- Responsible for confirming coverage and compiling FNOL information for incoming claims
- Responsible for data accuracy and the issuance of payments to vendors, insureds and experts
- Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly
- Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status
- Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...
- Responsible for recognizing questionable claims, subrogation and risk opportunities
- Also responsible for reviewing case law to determine liability.
- Meets Property team performance expectations that are set individually and contributes to team success
- Adheres to and supports policies surrounding attendance
Requirements
- 1
- 3 years claims insurance experience or insurance call center or customer service experience in any industry
- Ability to work in a fast-paced environment to support customer demand
- Strong customer service background
- Excellent computer skills and organizational skills
- Excellent oral and written communication skills
- Bilingualism in English and French (is not a must but a big asset)
- Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset)
- Licenses for claims adjusting in any provinces (not a requirement but a big asset)
Benefits
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
- Outstanding Career Development opportunities
- We’ll support your professional development education
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
- Hybrid flexible work model