Patient Access Advocate

Role Overview

• Ensures patient assistance programs are being effectively utilized and ensures all eligible patients are enrolled in assistance programs.
• Supports patient assistance needs for multiple ministry locations, sometimes remotely, and serves as a resource to assist with drug/device recovery, lab out of pocket costs, copay cards and private independent foundation enrollments for the organization.
• Completes analysis of patient accounts for enrollment in available medication, device or lab test.
• Collaborates with patient financial services for follow-up/meetings with patients to obtain signatures or other required documentation to ensure that patients have completed all necessary steps in the assistance process.
• Reviews registration reports for each entity across the system to identify/determine patients that may be eligible for financial assistance.
• Conducts monthly audits on enrollments to ensure accurate and complete order submissions; address situations where interventions are needed.
• Works with charity programs to obtain payment on behalf of patients, which includes following up on payment status, resolving denials, and expediting requests.
• Assists and cross trains other team members and provides coordination of best programs for patients.
• Creates and maintains a positive and cohesive work environment with coworkers and management.
• Ensures compliance and HIPAA guidelines are maintained for every patient.
• Performs other duties as assigned.

Requirements

• Some college education is preferred.
• Must possess empathy and a strong desire to assist patients.
• Proficiency in Microsoft Excel is preferred.
• Must have strong verbal communication skills and be comfortable interacting with patients, team members, staff, manufacturers, and foundations.
• Experience with Epic, patient financial counseling, denials, insurance, and pharmacy terminology is preferred.
• Persistence and attention to detail are essential; an accounting or finance background is beneficial.
• Two years’ experience in patient financial assistance, patient access or provider office.

Benefits

• Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.