Senior Self Pay Operations Specialist

Role Overview

• Oversee the self-pay collections process
• Manage bad debt inventory and placements
• Ensure accurate billing and improve collection strategies
• Provide detailed analysis and reports to leadership
• Conduct reviews of deceased accounts
• Review and resolve statement holds
• Prepare and analyze reports on self-pay aging performance
• Identify opportunities that impact aging self-pay AR
• Ensure compliance with federal, state, and local regulations
• Provide guidance and support to the self-pay operations team
• Identify and implement process improvements

Requirements

• 1 to 3 Years of work experience
• Certified Revenue Cycle Representative (CRCR) required within 9 months of hire -Company Paid
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• 2 Years/associate’s degree or equivalent experience
• Microsoft Office experience
• Revenue Cycle knowledge
• Critical thinking

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement