Verifying and inputting customer requests to ensure information is correct and in good order and takes appropriate action.
Performing quality control activities to ensure quality standards are met.
Producing template email or written correspondence to customers, when appropriate
Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
Adhering to all fund/company policies and regulatory controls/requirement
Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
Guiding/mentoring peers on less complex processes

Excellent communication and interpersonal skills
Excellent knowledge of Customer Services; Global mindset (Desirable)
MBA Finance fresher 2025 or 1 to 2 Years of experience from international calling process
Looking for an immediate joiner

Associate II, Securities Operations – Mutual Fund, Transfer Agency

Key skills