Oversee day-to-day customer inquiries via chat, email and phone.
Take 40+ calls a day on average ranging from buyer inquiries on a vehicle listed, to assisting sellers with their listings and providing top-tier account management for active transactions.
Regularly monitor listings to meet strict criteria for safety and title requirements.
Serve as account managers for active deals; assist with buyer payments, manage expectations and provide assistance with any next steps.
Learn how to process temporary registration in varying states.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Health care insurance (medical, dental, vision).
Retirement planning (401(k)).
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

Client Support Specialist

Key skills