Sales Support Associate – Mailchimp

Role Overview

• Manage incoming calls and emails from existing or new customers.
• Gather necessary information while determining the nature of their requirement.
• Resolve queries through necessary content or redirect inbound requests to the necessary team.
• Effectively route leads or calls to the appropriate department or team based on the nature of the inquiry or request.
• Ability to identify potential sales opportunities and route to the sales team.
• Provide excellent customer service by addressing customer inquiries and concerns with courtesy, patience, and a customer-centric approach.
• Provide follow-up if needed to ensure a positive customer experience.
• Perform data entry and administration duties when required.
• Collaborate with other team members and departments to ensure smooth transitions and follow-up.

Requirements

• Motivated, positive professional keen to make an impact in a scaling business.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and a customer-centric mindset.
• Ability to work in a fast-paced environment while handling multiple tasks simultaneously.
• Experience working in a sales environment is a bonus.
• Willingness to learn and adapt to new processes and procedures.

Benefits

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision