Independently investigate and manage a full caseload of CGL claims
Drive timely claim resolution through proactive file management, strategic planning, and adherence to best practices in diary management and documentation
Analyze complex policy language including insuring agreements, endorsements, exclusions and limits to determine coverage applicability
Draft clear, defensible coverage position letters
Conduct comprehensive liability investigations including review and analysis of incident reports, contracts, lease agreements, and indemnification provisions
Establish, maintain, and adjust reserves in accordance with claim developments and severity exposure
Manage litigated files including the retention and direction of defense counsel
Negotiate settlements within delegated authority while balancing cost containment and risk exposure
Identify, evaluate, and pursue risk transfer opportunities
Maintain proactive, professional communication with insureds, claimants, brokers, clients, and internal stakeholders
Ensure compliance with applicable state regulations, client service instructions, and internal audit and quality standards

Bachelor’s degree or equivalent work experience
Adjuster licensing as required by jurisdiction(s) handled
Minimum of 5+ years of commercial general liability claims handling experience required
Strong understanding of CGL coverage, policy interpretation, and jurisdictional differences
Experience managing litigated claims and working with defense counsel
Knowledge of construction defect, additional insured coverage, and risk transfer strategies
Ability to assess liability, damages, and exposure in complex loss scenarios
Strong negotiation and settlement skills
Excellent written and verbal communication, including drafting coverage correspondence and client reports
Proficiency in claims systems and Microsoft Office applications
Demonstrated organization, attention to detail, and time management
Ability to work both independently and collaboratively in a fast-paced, team-driven environment
Proven ability to meet or exceed performance, quality, and compliance metrics

Construction Defect Adjuster

Key skills