Service Support Officer

Role Overview

• Play a key role in supporting the Education Division within Children's Services.
• Develop, manage and coordinate guidance, policy and procedure instructions across the division.
• Provide specialist administrative support, help improve systems and processes, and contribute to projects that support organisational effectiveness and service improvement.
• Act as a key point of contact for a wide range of enquiries from elected members, council officers, governors, school staff, parents and members of the public, coordinating responses as appropriate.
• Support responses to Data Protection, Freedom of Information, Local Government Ombudsman and similar requests, ensuring these are completed accurately and within statutory timescales.
• Help prepare for inspections, support consultation activity, produce clear guidance and information for different audiences, contribute to communications and engagement activity, and oversee the planning of departmental events and conferences.
• Manage a team of administrative staff, supporting their development, performance and wellbeing.

Requirements

• RQF level 3 qualification in a relevant field such as project management, education and training, teaching and learning or customer service
• Ability to use IT systems and managing accurate records
• Able to work independently, prioritise effectively and manage competing demands
• Experienced in working across partnerships, including leading or facilitating meetings
• Knowledgeable in SEND legislation and committed to equality, diversity and inclusion

Benefits

• A commitment to a model of reflective practice based on regular supervision to support all employees in their professional development.
• A continued professional development (CPD) programme to ensure your personal and professional skills and knowledge are enhanced and developed to support the performance of the service.
• A diverse range of benefits to help and support you during your employment.