Quality Assurance Specialist

Role Overview

• Ensure new owners comprehend their paperwork and contracts, guiding them through the reservation process and addressing any concerns to improve their confidence in their purchase.
• Take ownership of post-sale follow-up, minimizing cancellations and ensuring a smooth transition for new owners
• Collaborate closely with the Sales and Hospitality teams to uphold outstanding customer service standards.
• Offer technical support and advice to owners regarding product features and associated services.

Requirements

• Must have a Nevada Timeshare license or Nevada Real Estate License
• Minimum 1 year of customer service experience
• Valid Notary License or the ability to acquire a license
• Proficiency (reading/writing/speaking) in English
• Flexibility to work a schedule including evenings, weekends, and holidays
• Strong ability to efficiently resolve complex customer service issues
• High school diploma/GED

Benefits

• GO Hilton discounted hotel rates worldwide as low as $40 per night
• Medical, Dental, and Vision benefits starting on Day 1
• Generous Vacation Time Off Program
• Paid Sick Time
• 401(k) program with company match
• Employee stock purchase program
• purchase shares at a discounted rate
• Tuition reimbursement programs
• Recognition Programs and Rewards
• Internal Growth and Career Pathing
• And much more!