Responsible for managing inbound calls throughout your entire shift
Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
Handle emails and process requests while multitasking in a fast-paced environment
De-escalate challenging calls
Collaborate with the team
Support side projects that showcase leadership and drive continuous improvement
Meet and maintain Service Level Agreement (SLA) targets by ensuring timely response, resolution, and overall service quality standards

Must be a Delta retiree who has experience with Deltamatic.
Have a High School Diploma, or equivalent
Be able to successfully pass a criminal background check
Must have strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
Must have the ability to navigate multiple systems and priorities while quickly learning new processes in a fast-paced environment
Must have exceptional attention to detail with a collaborative approach to achieving shared team goals
Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Must have the ability to connect with an ethernet cable to a modem/router
Live in one of the following states AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

Call Center Agent – Travel Benefits

Key skills