Act as a key contact for partner connectivity issues, taking proactive ownership of our API and bespoke integrations to ensure a seamless booking experience for our customers.
Monitor and maintain existing integrations, ensuring optimal performance and identifying opportunities for improvement.
Optimise existing connectivity integrations to maximise commercial benefit through building relationships with connectivity partners.
Troubleshoot integration issues and coordinate resolution across internal and external stakeholders.
Work alongside Partnership Managers and external partners to tackle Partner Challenges around bookings and availability.
Support checks on new partner setups and help validate compatibility on our existing platforms.
Support the wider Customer Experience & Central Ops team to review operational processes and contribute ideas for improvement.
Communicate between Commercial, Product, Technology, and external partners
translating technical constraints into clear business impacts.
Support API mapping and data validation activities for existing partners.
Support delivery of partner integrations from onboarding through to go-live when required.
Work alongside Partnership Managers and external partners to scope, coordinate, and deliver future connectivity projects.

Experience in Partner Operations, Connectivity, Technical Account Management, or a similar role managing and optimising API integrations.
An understanding of APIs, data mapping, and connectivity concepts
Comfortable using tools like Postman to look under the hood (JSON, payloads, logs) to investigate why a booking failed.
Excellent relationship-building skills, with the ability to support communication between technical teams, external partners, and internal Partnership Managers.
Strong analytical skills with a passion for streamlining workflows, plus advanced proficiency in Excel/Google Sheets.
Highly organised with experience using tools like Jira to manage multiple competing priorities in a fast-paced environment.
Ability to work across global teams and accommodate meetings outside standard UK hours.

25 days holiday plus bank holidays, with the option to buy or sell up to 2 days each year
Flexi-working hours around our core 10-4, so your day works for you (8.5 hours per day)
Access to an award-winning employee assistance programme
Health Plan cover (plus family add-ons) with cash back for a variety of health & wellbeing costs
Cycle to Work and Electric Vehicle schemes (post probation)
Company pension (5% you, 3% us) after 3 months
Discretionary bonus and life assurance after probation
2 volunteer days each year
Free breakfast when in the office
Personal re-loadable multi-choice gift card (topped up on your birthday, lifetime milestones and internal celebrations)
Yearly £150 experience voucher
Discounts on experiences and across the Virgin Group
Refer a Friend bonus and generous team celebrations throughout the year

Partner Connectivity Specialist

Key skills