Key skills
CRMLeadership
About this role
Role Overview
- Responsible for evaluating performance through call monitoring of Insurance lines of business within the Club
- Conduct routine and non-routine monitoring, evaluating calls in an objective and non-bias manner
- Attending call calibrations meetings and providing candid feedback
- Identifying and providing written recommendations of observable behaviors requiring coaching
- Documenting feedback in CRM and QA database
Requirements
- High School Diploma or GED required
- Associate's Degree preferred
- 3+ years Experience in the Insurance industry required
- 2+ years Experience in Quality, data and report analysis required or 1+ years In preceding job level required
- 1+ years Indirect leadership experience preferred
- Valid Personal Lines License Required
- Insurance Designation (ARC, CISR, ACSR) within 12 months
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities