Monitor, maintain and protect our IT infrastructure.
Provide advanced, escalated technical support.
Contribute to key IT projects.
Drive improvements in resilience, service quality, information security and operational efficiency.
Deliver support services effectively and efficiently.
Ensure infrastructure services are available during core operational hours.
Work in line with Service Level Agreements (SLAs).
Deal with priority-one incidents, escalating immediately to IT management.
Keep current with the latest infrastructure and service-industry developments.
Assist in the implementation of all IT policies and procedures.

Extensive experience of maintaining IT infrastructure, including: VMware virtualisation, Veeam backup, Microsoft Active Directory, Microsoft 365, Cisco networking, firewalls, Storage Area Network (SAN) storage and Microsoft Azure cloud.
Ability to conduct and direct research into IT issues and products as required.
A highly analytical mind, able to tackle a problem from different angles and make decisions quickly.
Strong written and verbal communication skills.
Good project management skills.
Excellent interpersonal skills.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and self-directed, with keen attention to detail.
Proven analytical, evaluative and problem-solving abilities.
Ability to effectively prioritise and execute tasks in a high-pressure environment.
Exceptional customer-service orientation.
Experience of working in a team-oriented, collaborative environment.
Relevant industry certifications, for example Microsoft, Cisco or VMware.

We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

IT Infrastructure Engineer

Key skills