Senior Content Operations Specialist

Role Overview

• Own the end-to-end content production workflow, from briefing through editing to final approval, across our freelance network of ~15 writers and translators
• Run day-to-day localization operations in Phrase TMS, including translation memory, glossaries, vendor coordination, and quality assurance across our European markets
• Lead the transition to an AI-native localization workflow, pairing AI translation with native-speaker review to cut time-to-market and lower translation costs
• Drive content operations for TikTok by coordinating production, managing talent, and keeping everything we publish high quality and on-brand
• Maintain editorial standards and quality control across all original and translated content, so everything meets a consistent bar
• Embed AI tools into briefing, drafting, translation, and quality checks to run operations efficiently and free up time for higher-value work
• Plan editorial capacity and the content calendar, partnering with SEO, campaigns, design, and our technical/automation team to keep delivery on track
• Manage the freelance and vendor base, balancing cost, quality, and turnaround as AI takes on more of the routine volume

Requirements

• 5+ years in content operations, social media, editorial project management, or a closely related field
• Proven track record coordinating freelancers, translators, or agencies to deliver content and translations on time and to a high standard
• Hands-on experience with a translation management system (ideally Phrase), including translation memory, glossaries, and QA workflows; familiarity with automation tools (e.g. n8n), CMS platforms, and content APIs a plus
• Strong editorial management across languages and markets, with the ability to brief, edit, and approve content to a high quality bar
• Practical experience applying AI tools to real workflows, ideally designing or running AI-assisted translation or content pipelines that combine machine translation or LLMs with human post-editing
• Excellent organizational and project-management skills, keeping many moving parts coordinated without dropping anything
• Proving experience working across European markets and managing multilingual content, including social or short-form operations such as TikTok; additional European languages a bonus

Benefits

• We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes.
• Our goal is to foster an inclusive environment where everyone feels welcome and valued.
• Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates.
• If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities.
• Remember to check our Careers Page for more exciting job openings!