IT Service Continuity, Disaster Recovery Manager

Role Overview

• Owning and developing the IT Service Continuity and Disaster Recovery framework across SEB Baltics, including governance, metrics, KPIs/KRIs, and standardised reporting.
• Maintaining and improving recovery readiness by ensuring technology continuity plans, disaster recovery plans, and ICT response and recovery procedures are aligned with critical business services, recovery objectives, and regulatory requirements.
• Planning and coordinating disaster recovery testing, including the testing calendar, execution follow-up, progress reporting, lessons learned, and remediation of findings.
• Supporting business impact analyses, risk assessments, and crisis scenario planning to help define practical recovery strategies and risk treatment actions.
• Driving continuous improvement and maturity by enabling teams across the organisation, clarifying roles and responsibilities, creating guidance materials, modernising workflows, improving automation, and owning a multi-year strategy for service continuity and disaster recovery.

Requirements

• 5+ years of experience in IT or technology-focused risk, resilience, service continuity, disaster recovery, IT service management, or business continuity roles.
• Good understanding of ICT environments and how infrastructure, applications, data, backup, and recovery processes support business-critical services.
• Knowledge of risk management, IT service management, information security, or business continuity management.
• Proven process/practice leadership experience in a multi-cultural organization.
• Strong project coordination and stakeholder management skills.
• Strong analytical, communication, and presentation skills.
• Fluency in English, as this role involves close collaboration with stakeholders across the Baltics.

Tech Stack

• ITSM

Benefits

• Meaningful, challenging work in a highly skilled international team.
• Hybrid work flexibility and a supportive, inclusive culture with modern, ergonomic workspaces.
• Strong learning culture with dedicated learning time, SEB Campus, and access to global learning platforms.
• Competitive benefits including health insurance, extra vacation days, profit-sharing, and pension contributions.
• A wellbeing-focused environment with employee events, mental health support, and local benefits.