Key skills
Communication
About this role
Role Overview
- Answer inbound calls and emails within guidelines/goals established by the client and contact center management
- Give accurate, valid, and complete information by using the proper procedures
- Meet and exceed customer service quality goals, compliance regulations, and productivity targets
- also in order to get performance bonuses
- Complete daily tasks as allocated in an efficient and timely manner
- Maintain accuracy and security of customer information on the database
- Identify and escalate issues appropriately
- Compose thoughtful and accurate messages or customize prepared responses to customer emails
- Monitor and control numerous concurrent tasks in tandem
Requirements
- You speak and write Norwegian at a native level
- You are fluent in English (B2)
- Experience in customer support and the travel industry is a plus but not a must
- You have a basic understanding and level of computer handling skills
- Excellent multitasking skills
- You have a desire to learn and advance, and be a curious investigator and problem solver
- Strong communication skills with excellent phone conversation skills
- Attentive listening skills
- You have good interpersonal relationship building skills
Benefits
- Performance bonuses
- Relocation package (flight, airport pickup)
- Accomodation for 4 weeks
- Option to work from home anywhere in Greece
- Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)
- Great work/life balance with weekends off and no night shifts
- Health insurance
- Assistance with hiring documents and paperwork
- Thursday fruits and detox day (office based)
- Communication on social topics
- Communication for all workers
- Activities: outdoor runs, personal trainer in the office, virtual and face to face sessions
- Discount cards