Customer Support Agent

Role Overview

• Customer support via incoming phone calls, emails and chat – analysing problems and solving customer cases quickly, clearly and effectively, from simple to more complex issues
• Upselling – in each call you will carry out a needs analysis and inform all customers about current campaigns
• You will work towards set goals, assessed on call time, customer satisfaction and sales targets
• During the recruitment process we carry out mandatory background checks on all candidates

Requirements

• Is at least 18 years old
• Is fluent in Swedish (spoken and written) and has good English skills
• Has basic computer knowledge
• Is service-minded, professional and thorough, while also responsible, goal-oriented, stress-resilient and enjoys problem solving
• Is flexible, available and ready to work here for at least 12 months

Benefits

• Paid flight ticket to Crete, Chania
• 14 monthly salaries per year (including 2 bonus salaries)
• Bonus and commission opportunities in addition to base salary
• Nordic management
• Award-winning company – “Great Place to Work”
• Client-specific training
• Personal and career development opportunities within the company
• Staff activities, events, and a fantastic recreation room with gym, table tennis and TV