Detect risks and opportunities before anyone else
Build churn, engagement and expansion scoring models
Identify early warning signals that precede churn or upsell
Implement customer prioritization dashboards for CS and business teams
Provide actionable recommendations, not just observations
Centralize customer knowledge from all sources: Mixpanel, CRM, etc.
Structure a unified, reliable view of customer behavior that is accessible to everyone
Define and maintain the key metrics that reflect the reality of the customer lifecycle
Build robust customer-understanding data pipelines
Design and deploy automation scenarios triggered by actual behavioral signals
Create personalized, contextual communications based on engagement level
Orchestrate multi-step workflows covering onboarding, reactivation, and expansion
Continuously measure and optimize the impact of each action
Present high-impact insights to the Executive Committee and senior leadership
Translate behavioral signals into product, marketing and business recommendations
Become the internal reference for all matters related to customer understanding
Promote a data-driven decision-making culture across the organization.

Analytical mindset: you can extract, analyze and turn data into concrete recommendations.
Automation-first approach: you design workflows and integrations that simplify and speed up work.
Comfortable with AI: you use AI tools daily to code, analyze and gain efficiency.
Action-oriented builder: you prefer to create useful solutions rather than produce analyses that remain theoretical.
Autonomous and proactive: you take initiative, prioritize your projects and can persuade the right stakeholders.

Autonomy & flexibility: organize your work freely according to priorities and current projects.
Fully remote: work from anywhere in Europe! 🌍
Meal vouchers: Swile card worth €10 per working day.
Health insurance: coverage provided by Alan.
Savings & profit-sharing: employee savings and profit-sharing plan.
Well-being: contributions toward your sports activities, gift vouchers and an employee benefits platform.
Coworking: access to shared workspaces up to 6 times per month with Worklib.
Team life: a strong company culture and four retreats per year to get together.

Customer Intelligence Manager

Key skills