Play a key role in shaping and enhancing one of our most important business platforms.
Responsible for the day-to-day administration, configuration, and support of our Salesforce platform, with a particular focus on Sales Cloud and Service Cloud.
Work closely with stakeholders from across the university to understand business needs.
Deliver innovative solutions, improve user adoption, and ensure the platform remains stable, secure, and fit for the future.
Contribute to enhancing data quality, streamlining business processes, and delivering new functionality that enables colleagues to work more efficiently and effectively.
Take a leading role in delivering our Salesforce roadmap, championing a configuration-first approach and helping to maximise the value of our investment in Salesforce.
Work collaboratively with the wider Business Systems team, influencing platform design, support complex business requirements, and drive continuous improvement across our Salesforce ecosystem.

Significant hands-on experience in similar or related roles, including issue escalation and platform ownership.
4+ years administering Salesforce in a complex organisation.
Advanced declarative configuration expertise (Flows, automation, security, reporting).
Strong understanding of Sales Cloud and Service Cloud.
Excellent stakeholder management and communication skills.
Experience working within Agile or structured service delivery environments.
Salesforce Certified Administrator
Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant and Service Cloud Consultant certifications (Desirable)
Experience with Omni‑Channel features (Desirable)
Experience mentoring administrators or supporting capability development (Desirable)
Experience working in Higher Education, public sector, or regulated environments (Desirable)
Familiarity with Jira or similar work and demand‑management tools (Desirable)
Experience supporting enterprise‑scale Salesforce users, data volumes, and governance structures (Desirable)

30 days holiday + bank holidays on-top, and even a Christmas closure!
A generous Aviva pension plan, company contributions starting from 7%
BUPA Cash Plan Private Medical Insurance coverage (applies to certain job roles)
We support your development and encourage (and fund in most cases) Salesforce certifications / exam costs
Annual team trip to Salesforce / Agentforce world event in London.
Access to Perkbox benefits
Study any Arden course for free, with a discount for all family and friends
Plus, other excellent benefits
Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Senior Functional Consultant – Salesforce

Key skills