End-to-end ownership of customer integrations: scoping, configuration (auth, tenant validation, allow listing, permissions, document store setup), sandbox and live testing, and delivery
Scope integration approaches for new CMS partners, prototype solutions, and hand clear technical requirements to Engineering for product enhancement
Manage strategic vendor relationships — securing API access, isolating issues, surfacing undocumented behaviour, and negotiating workarounds when standard paths fall short
Debug production integration issues by tracing logs, pinpointing the failure layer (our side, vendor side, or customer config), and routing to Engineering with a clean diagnosis
Build the assets that scale delivery: implementation playbooks, vendor setup guides, troubleshooting matrices, readiness checklists, and CS handoff notes
Feed patterns from customer integrations back to Engineering as product requirements

Previous experience in integration of PMs/ DMS is essential
Skills in building, configuring, and debugging production API integrations in legal technology
conveyancing is ideal
End-to-end implementation ownership, not just building integrations, but driving them to completion with customers
Skills in scripting, data transformation, and API orchestration
Comfort working with webhooks and debugging common failure modes (expiry, missed events, config drift)
Experience mapping data across systems that model the same concepts differently
Genuine interest in legal technology and how law firms operate
Preferred Direct experience with legal tech platforms, especially in conveyancing
iPaaS or integration platform experience
A track record of creating implementation documentation and runbooks that other teams actually use
SQL familiarity and ability to reason about how integration data flows into a data warehouse
On-prem and hybrid deployment experience (self-hosted systems, firewall rules, VPNs)
Multi-tenant integration management across hundreds of accounts
Experience building observability and alerting for integrations at scale

Integrations Lead – API Engineer, Legal Technology

Key skills