Manage and configure backup and disaster recovery (BDR) devices, including Unitrends and Datto solutions
Monitor BDR devices for failures, communication issues, and other performance concerns
Collaborate with MSPs to address IT administration and support needs
Work with MSPs to understand their business requirements and recommend best practices for implementation
Maintain consistent communication with coworkers and MSPs to meet and exceed client expectations
Assist in managing and configuring the Remote Monitoring and Management (RMM) platform

5 years of experience in the IT services industry providing solutions and support to clients
Ability to build and maintain professional relationships through clear communication, attentive listening, and a customer-focused approach
Proficiency in supporting and administering tools such as: Backup Tools: Unitrends, Datto, Cove, Acronis, Axcient/Replibit, MSP360, Hyper-V, VMware
RMM Tools: Kaseya VSA, N-Central, SolarWinds, NinjaRMM, Datto RMM, ConnectWise
Hands-on experience implementing and maintaining backup and disaster recovery solutions
Strong knowledge of Windows operating systems, with additional experience in macOS and Linux being a plus
Familiarity with virtualization technologies such as VMware or Hyper-V
Knowledge of network administration is advantageous
Proficiency in Active Directory (AD), antivirus management, OpenDNS troubleshooting, and spam filter troubleshooting
Windows patch management experience is a plus

Comprehensive benefits, including medical, dental, vision, supplemental coverage, plus HSA/FSA options
Competitive 401(k) participation with up to 4% contribution match
Certification reimbursement to support your continued development
Meaningful opportunities for advancement within a growing organization
A culture built on drive, accountability, collaboration, and excellence

Core Services Technician

Key skills