Identify operational inefficiencies and lead initiatives to improve, streamline and automate existing processes.
Produce and maintain reporting, dashboards and insights that support the Insurance sales teams in achieving their goals.
Partner closely with Finance, Data and commercial stakeholders to solve problems and deliver operational improvements to ensure efficiency, accuracy and scalability.
Manage month-end operational processes, ensuring timely and accurate completion of key activities.
Manage and develop an Operations Exec, providing coaching, support and performance feedback.

Have experience in an Operations, Business Operations, Revenue Operations, Sales Operations or analytical role within a SaaS, technology or scale-up environment.
Have a track record of identifying operational challenges and implementing process improvements.
Have strong SQL skills and can confidently interrogate data to answer business questions.
Are highly proficient in Excel and/or Google Sheets.

Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work
certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!
Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics

Operations Manager – InsurTech

Key skills