Principal Benefits Analyst

Role Overview

• Respond to benefit questions and requests with excellent customer service, acting as an intermediary between employees and third-party administrators as appropriate.
• Ensure data accuracy in internal and external systems via system testing and ongoing auditing.
• Investigate and resolve issues, identifying the root cause and making changes to prevent recurring issues.
• Analyze, research, and summarize monthly eligibility data, resolving any data discrepancies or issues with vendors to ensure complete and accurate employee service
• Provide benefit vendor support and coordinate with benefits vendors to ensure accurate and timely benefit transactions are being processed
• Monitor and ensure compliance with all applicable state and federal regulations.
• Responsible for the completion of government compliance activities (ACA, 5500s, COBRA, etc.), independent third-party audits, plan documentation and required participant communications.
• Proactively identify and drive execution of opportunities for process improvements (including Workday HRIS modifications) and changes in strategy/approach, in partnership with leadership, other HR teams and third-party vendors.
• Assist with review of benefit plan design options, evaluating new plans while balancing cost management and employee satisfaction.
• Independently manage the planning, system testing, and communications related to annual benefits open enrollment.
• Clearly communicate program changes and updates to affected employees and leaders.
• Deliver difficult messages with empathy, while reinforcing the rationale and alignment with company practices.
• Ensure that communications reinforce the value of various benefit elements in the context of a total rewards package.
• Assist with other projects within the Total Rewards team as needed
• Provide back-up support for the leaves and accommodations processes
• Perform other duties and responsibilities as assigned.

Requirements

• 8+ years progressive experience in a benefits administration role
• Bachelor’s Degree or 4 additional years of experience in lieu of degree
• Proficient in the use of Workday Benefits or similar HRIS system
• Expertise in compliance and regulatory requirements of employee benefit programs
• Experience troubleshooting, analyzing data and recommending practical solutions
• Highly adaptable and proven experience thriving in a changing/dynamic environment
• Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)
• Experience communicating effectively with business partners and leaders, translating needs into solutions and explaining complex topics clearly.
• Learning agility and a curious mindset
• Ability to appropriately handle working with confidential data

Benefits

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.
• Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.