Lead transformation initiatives that improve customer experience, campaign effectiveness, speed to market, operational efficiency, and commercial performance across CRM, digital, lifecycle marketing, brand communications, and campaign delivery.
Define and deliver the MarComms transformation roadmap aligned to business strategy.
Assess and evolve current operating models, workflows, governance, and capabilities.
Identify opportunities to improve efficiency, effectiveness, and customer outcomes.
Partner with Brand and Marketing leadership to evolve communications and brand strategy.
Drive consistency across brand, CRM, digital, sales, and partner communications.
Redesign end-to-end campaign and communications processes.
Partner with CRM, Digital, Data, and Technology teams to improve marketing capabilities.

Significant experience in marketing transformation, customer communications, CRM, or marketing operations.
Proven experience leading complex cross-functional programmes to deliver commercial outcomes.
Strong understanding of CRM and lifecycle marketing, digital marketing and customer journeys, brand and communications strategy, campaign operations, martech ecosystems, and operating model transformation.
Strong stakeholder management and influencing skills.
Commercial mindset with strong analytical capability.
Ability to operate strategically while remaining delivery-focused.

Excellent parental leave allowance.
Award-Winning Workplace
We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds.
Outstanding Benefits
Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings.
Flexible & Family-Friendly
Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024.
Inclusive & Diverse
We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year — recognising our inclusive, people-first culture.
Support at Every Stage of Life
We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.
Accessible & Supportive
As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process.
Invested in Your Growth
From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.

Senior Manager – CRM

Key skills