Plan, manage and prioritise QA workflow in line with risk and demand
Conduct Quality Assurance reviews across Financial Crime teams, providing clear and constructive feedback
Review complex cases and appeals, ensuring consistency in decision-making
Ensure all activity meets policy, regulatory and local risk standards
Identify trends, control gaps and opportunities to strengthen assurance outcomes
Deliver or support calibration and re-training where required
Produce MI and insightful commentary for governance and reporting
Support Senior Team Managers with day-to-day operational delivery
Collaborate with business partners to drive process improvements and embed industry guidelines and optimal approach
Contribute to strengthening the control environment and overall risk management approach

Approximately 3-4 years of experience in Financial Crime (e.g. AML, ODD/KYC, Transaction Monitoring or Investigations)
Strong understanding of Economic Crime Policy and its practical application
Proven ability to assess complex case rationale and make risk-based judgements
Strong analytical skills, with the ability to identify trends and risks
Experience managing workload and prioritising effectively
Excellent communication skills, including delivering constructive feedback
Ability to engage and influence business partners and leadership
Experience in Quality Assurance, audit or oversight roles (desirable)
Experience delivering coaching or calibration activity (desirable)
Exposure to governance or reporting frameworks (desirable)

Senior Quality Assurance Analyst

Key skills